Returns Policy

If there are any isues with the patches, please contact me and arrange a return and/or replacement for those patches.

REFUNDS:

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).  REFUNDS ARE NOT ISSUED FOR CUSTOM ORDERS, CUSTOM NAMETAPES and ID patches, etc.  These are custom patches that i have made specifically for you and cannot be refunded.


Shipping 

IF YOU WANT A TRACKING NUMBER WITH YOUR ORDER, PLEASE CHOOSE EXPEDITED SHIPPING TO USA AND I WILL SHIP YOUR PARCEL WITH A TRACKING NUMBER.  ITS THE ACTUAL COST OF THE SHIPPING AND I CAN PROVIDE YOU WITH A TRACKING NUMBER. If you don't chose this option, then your order will be shipped first class mail regular mail timelines.  The post offices CAN be slow at times, but most often they are relatively efficient.

We can ship to virtually any address in the world.  International destinations will take longer to arrive and will NOT have tracking numbers.    Estimated shipping times will vary, right now it should take under 10 days for your patches to be produced and then shipped, and the arrival date depends on the post offices.  Most orders contain patches that i have to specifially make for you (take into consideration the different thread colors that you can choose from) and it takes time to put this all together.  Please be patient, i work hard to make sure that your order is exactly what you requested, and most people appreciate having all the different choices available.  It means that i can't have stock on hand for most patches, and they have to be made when ordered.  Please be patient, your order will arrive in a timely manner.  

Overseas orders:  shipping to APO boxes is NOT guaranteed in any way.  There are no tracking numbers available and we can't put insurance on any order going to an APO box. The post offices offer nothing to help.  I try and get your orders out FAST so they can get to you, but i cannot offer any guarantee as to the time of the order's arrival.   it is not unheard of that orders can take up to two months to arrive over there once it leaves here.    Most orders do arrive within 3 weeks, and i hope the post offices can keep fast service.   I do my absolute BEST on my end and use every resource available to get them to you fast.

PLEASE NOTE:   we are unable to provide tracking numbers for international shipments.  If you require a tracking number for international shipments, please contact me first and we can arrange the shipment via another carrier.  Otherwise,  Please be patient, your order will get there!!